Return & Refund Policy

1. Return window

You may request a return within 7 calendar days from the date of delivery. The delivery date is taken from the carrier's tracking record. Requests received after this window cannot be accepted for refund or exchange, except where required by the non-waivable statutory rights of your country of residence.

2. Eligible reasons and who pays the return shipping

When the return is our responsibility, we reimburse the return shipping cost against the carrier receipt, or provide a prepaid return label where available. For low-value items we may waive the physical return and issue the refund or replacement directly on receipt of photo or video evidence.

3. Condition of returned items

• The item must be unused and in the same condition in which you received it, with all parts, accessories and original packaging.
• Include the order number (or a copy of the packing slip) inside the parcel so we can identify it quickly.
• Do not send anything back before you receive our written return authorisation and the return address — unauthorised returns may be refused or returned to sender at your cost.

4. How to start a return or exchange (3 steps)

1. Contact us within 7 days of delivery. Email woerte999@163.com with: your order number, the reason for the return, and clear photos or a short video of the item (and of the outer packaging if it arrived damaged).
2. Wait for our authorisation (within 1 business day). We will confirm eligibility and send you the return address plus return instructions. If you are requesting an exchange, we will confirm stock and any price difference at this point.
3. Ship the item back and send us the tracking number. Once the parcel reaches our warehouse we inspect it and complete the refund or dispatch the replacement.

5. Refunds

• Processing time: refunds are issued within 5 business days after the returned item passes inspection (or after photo evidence is approved where no physical return is required).
• Method: refunds are returned to the original payment method. Depending on your bank or card issuer, the amount may take a further 5–10 business days to appear on your statement.
• Amount: for defective, damaged or incorrectly shipped items the refund includes the item price, the original outbound shipping and the return shipping cost. For change-of-mind returns the refund covers the item price only.

6. Exchanges

Exchanges are supported subject to stock availability. You may exchange for another product of the same or a higher value (any price difference is payable before dispatch, and any difference downwards is refunded). Replacement items are dispatched within the normal handling time after the returned item is received or after photo evidence is approved.

7. Items that cannot be returned

• Custom / OEM / ODM and private-label items made to your specification — these cannot be returned for change of mind. Defective custom items are covered by the quality clause in your order confirmation.
• Personalised or engraved items.
• Clearance / final-sale items — marked as non-returnable at the time of purchase.
• Items returned without prior authorisation, or returned in a used, altered or damaged condition.

8. Wholesale, OEM and bulk orders (B2B)

Wholesale, OEM/ODM and bulk container orders are governed by the terms of the signed sales contract, proforma invoice or order confirmation, which take precedence over this page. Unless the contract states otherwise, quality claims for B2B orders must be raised within 7 days of receipt with photos or inspection evidence, and are settled by replacement, credit note or repair rather than a cash refund. Shipping, duties and freight for B2B orders are quoted per order.

9. Shipping charges on retail orders

Retail orders ship at a flat rate of 15 USD per item (standard shipping). This outbound shipping charge is refunded only when the return is caused by us (damage in transit, defect, or an incorrect item shipped).

10. Your statutory rights

This policy sets out our commercial return terms and is offered in addition to — and does not limit, exclude or replace — any mandatory consumer rights that apply in your country or region. Where local law grants you a longer period or broader rights (for example statutory withdrawal or conformity rights), those rights prevail.